We are Precision SARL (trading as NeonExperts) with offices and workshops in various strategic locations globally, to satisfy the urgent needs of our VIP clients.
Our corporate head office is at Le Victoria, 13 Boulevard Princesse Charlotte, Monaco 98000, a company with limited liability registered in Monaco under company registration number 17S07326. It's normally nice and sunny in Monaco (unlike our office in London, or New York (in the winter ;)
Site is www.neonexperts.com
You are a visitor to the Site
This is our terms and conditions page. It is something our jeans and t-shirt wearing lawyers tell us we need to have to prevent us from flouting laws. It sets out what we expect of you and what you can expect from us. It’s really important that you read what we’ve written and understand it. We’ve tried to be fair, but when you visit the Site or order from us, you are entering into various promises with us; please keep them!
BY ENTERING OUR SITE YOU ARE ACCEPTING THESE T&Cs
BY PLACING AN ORDER YOU ARE ACCEPTING THESE T&Cs
One other thing we need to say is that we do change these T&Cs from time to time and so, if you are accessing them through the Site, it is important that you always visit this page to see what changes we’ve made – we’ll assume that you have each time you contact us.
AGREEMENT This page is meant to form the basis of the relationship between us and both you and we agree to be bound by what it says.No agreement to buy any Goods from us will come into effect until we have emailed you to confirm dispatch of the Goods; that agreement will be subject to these T&Cs.If you wish to order more than one of our products each product will be the subject of a separate contract which is not dependent on the delivery of any other part of your order.
DEFINITIONS – There are some definitions at the bottom of the page.
YOUR PROMISES TO US
You warrant and agree that:you have the right to make this agreement with us and that you are over the age of 18 years;if you follow any links we have on the Site, you will read the T&Cs on the sites we link you to;you won’t use robots, spiders, scrapers or similar things on the Site;you won’t try to get around any things we put on the Site to stop or limit access to parts of it;you won’t do anything that might cause our System to crash;you won’t steal, borrow, copy or otherwise obtain the Site or any part of it for use in any other site or application;you won’t try to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any programs we use in connection with the Site or the services it offers; you won’t copy, imitate or use the trademarks and/or designs and/or layout or anything else which would usually amount to intellectual property and which we own.
INTELLECTUAL PROPERTY
Either we or our affiliates own all of the information and intellectual property on the Site.
You don’t have the right to copy or use any of that information or intellectual property other than to use the Site, unless we give that right to you.
You warrant that you own, have created or have the right to use all and any intellectual property you upload to us using our System and you agree to indemnify us and hold us harmless from and against all costs, claims, demands and all other payments we have to make to anyone else as a result of your breach of this warranty no matter how such matters arise and without limit.
You give us an unrestricted licence for all purposes and for the whole of the world to use the material you upload to us without charge and/or acknowledgement of you as the author.
USER CONTENT AND CONTENT RULES
The images and other material (including textual annotations to and comments on those images) which you use, access or transmit using our System, whether or not for the purpose of creating a product, are “User Content” for the purposes of these T&Cs.
You warrant that your use of the User Content:does not infringe anyone’s intellectual property rights;is based on you having all rights (including intellectual property rights) to use and alter it;is legal in all respects;does not include any statement that is false, inaccurate, misleading, offensive, abusive, threatening or defamatory in any way, or that might cause upset or distress to any person;does not misrepresent your identity in any way or impersonate any person or other legal entity;will not include any material containing information which might identify any other person, including (but not by way of limitation) their real name, address, phone number or email address, except with the written approval of that person;will not contain material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group;will not give the impression (in any way) that it emanates from or has been created by us, if this is not the case; or will not advocate, promote or assist any unlawful act including (but not by way of limitation) crime, copyright infringement or computer misuse.
PRICE AND PAYMENT
Unless otherwise stated, our prices are inclusive of VAT but do not include delivery.
Our prices are correct at the time we post them but sometimes they change. If they increase, we will do our best to supply the Goods at the price on the Site. If they reduce, we will charge you the lower price. Any obvious errors will not bind us.
If your purchase is for delivery outside the United Kingdom, you will be responsible for any additional taxes or duties imposed upon the Goods.
DELIVERY
Any Goods you buy from us will be dispatched to you in the way you have selected on the Site. Although we do our best to use reputable delivery companies, due to reasons outside our control, we cannot guarantee any quoted delivery time.
You will own the Goods and the risk in them as soon as we have passed them to the delivery service.
If you don’t receive your delivery within 3 days of the scheduled/advised delivery date, then it is important you advise us so we can look into it. You are deemed to have accepted that the Goods are in satisfactory condition and with no problems.
CANCELLATION
If you are not buying as a consumer then you have no right to cancel any order after we have accepted it.
If you are buying any Goods from us as a consumer then the following provisions apply.
Order Confirmation
You agree that, for the purposes of the agreement between us and for the Consumer Legislation, we may confirm the terms of this agreement and the Goods we are providing to you by email. You agree that the email we send when confirming your order will act as the confirmation required by the Consumer Legislation.
Non Matching or Defective Goods
If you receive Goods which:do not match the description of the Goods that you ordered from us; orhave faults when they are delivered to you,
you must contact us within 14 days of delivery to arrange for their return. You will be responsible for paying shipment costs and we will have the option to replace the Goods (if available) or to refund you through the payment method used by you when purchasing the Goods. Such refunds and/or replacements will be issued only upon our receipt of the returned Goods.
Unwanted Goods
If you do not want the Goods and we have not made them to your design then you must tell us within 14 days of their delivery and when we receive the Goods in an unused state, in their original unopened packaging and in a saleable condition we will refund the price you paid for them plus (if we have supplied Goods to you in the European Union) our standard postage and packing costs. You must contact us beforehand and cancel this contract.
The Consumer Legislation does not apply if we have made Goods specifically to your design but if, after you have received the Goods, you change your mind, we suggest that you contact us as soon as possible to discuss your position and we will try to help.
We reserve the right to amend any amount we agree to refund to you pursuant to these T&Cs in the following circumstances:you have used and enjoyed the Goods;if the individually sealed packaging has been opened;any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality were made known to you at the time of purchase.
If you are not buying as a consumer we will not accept returns unless we have agreed with any complaint or observation you have made to us within 3 days of receipt of the Goods.
USE OF COMMUNICATIONS FACILITIES
When using any forums or chat rooms on the Site and/or any other similar system on the Site and when using Facebook, Wordpress or any other external communication system to contact us, you must do so in accordance with the following rules:you must not use language that may be offensive to other Users;you must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;you must submit no Content that is intended to promote or incite violence;Content must be posted, and communications with us must be made, using the English language;you must not post links to other sites containing any of the above types of Content;the means by which you identify yourself must not violate these T&Cs or any applicable laws;you must not engage in any form of commercial advertising. This does not prohibit references to businesses for non-promotional purposes including references where advertising may be incidental;you give us an unrestricted licence for all purposes and for the whole of the world to use the material you publish on the Site without charge and/or acknowledgement of you as the author;you must not impersonate other people, particularly our employees and representatives and those of our affiliates; and you must not use our System for unauthorised mass communication such as “spam” or “junk mail”.
You acknowledge that we have the right to monitor any and all communications made to us or using our System.
You acknowledge that we may retain copies of any and all communications made to us or using our System.
You acknowledge that any information you send to us through our System or post on any forums or chat rooms may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us and agreed with us in advance and we have the right to reject such restrictions.
PRIVACY & COOKIES
We and you both agree that our Privacy and Cookie Policy forms part of these T&Cs. Privacy Policy
DISCLAIMERS
If we create an item to a design that you have uploaded and we have reproduced that design as faithfully as we can, within the tolerances we usually work within, then you agree that we have no responsibility if the final product is not to your liking.
We can’t promise that the Site will meet your needs; that it will work properly; that it will be fit for a particular purpose and that it will not infringe the rights of others.
We can’t promise that the Site will work with all systems; that it will be secure and that all information provided will be accurate.
Any advice given on the Site is general in nature and may not apply to you and/or your circumstances. Please take steps to double check that that advice is effective for you.
We take all reasonable effort to test material before placing it on the Site. In the very unlikely event of any loss, disruption or damage caused by material on the Site, we cannot be held responsible for any loss, disruption or damage to your data or computer system which may occur.
The rights you have under these T&Cs are specifically those mentioned within them. If a right is not mentioned (unless it is a right given to you under the laws of England and Wales) then it does not exist.
PROBLEMS
We do our very best to make sure that you do not experience any problems but if you do, you must tell us straight away.
We will do what we can to resolve the problem as quickly as we can and without charge to you if we agree that you have a problem.
AVAILABILITY OF THE SITE
We never guarantee that the Site will be available all the time and if it’s not available for any reason you can’t hold us responsible for anything you lose as a result.
We have the right to change the Site and the services it offers, suspend it or stop it at any time.
LIMITATION OF LIABILITY
As far as we are allowed by law, we deny liability for any losses of all kinds which you incur from visiting the Site or from the purchase or use of any Goods from us. You use the Site at your own risk.
We do not accept any liability if you are using the Goods for commercial purposes.
You undertake and agree that you have read all advice we publish about possible allergies.
Nothing in these T&Cs excludes or restricts our liability for death or personal injury resulting from any negligence or fraud on our part.
LINKS TO OTHER WEBSITES
We don’t control any of the websites we link to and so we can’t be responsible for the content of such websites and disclaim liability for any losses which come out of you using them.
Just because we link to a site does not mean that we endorse or recommend that site.
We can never guarantee that a link will work.
If you find any link we offer to be offensive, please let us know and we will consider removing it.
If you link to any other site using our Site then you understand that separate conditions will apply to those sites and that we have no control over those conditions – so you agree that you will read and understand them before using those sites.
We’ve also got the right to change the Site as and when we want to, but these T&Cs will still apply to any changes we make.
GENERAL STUFF
Operative Law – these T&Cs are made under the laws of England and Wales and that is the only jurisdiction which can govern it.Partnership/Joint Ventures – we and you agree that these T&Cs do not form the basis of any partnership or co-venture.Effect of Agreement – these T&Cs supersede any previous agreement between the parties in relation to the matters dealt with in them and represents the entire understanding between the parties.Time of the Essence – time will not be of the essence in any part of the agreement between us.Warranties – all parties acknowledge and agree that they have not entered into an agreement with us in reliance on anything said or promised by the other which is not in these T&Cs.Force Majeure – if something outside our control happens and that prevents us from performing our services then you accept that we are not liable for the consequences of that failure (this includes such things as strikes, riots, fires, explosions, war, floods and so on). If such an event does happen we will tell you as soon as we are able and resume the service as soon as we can. If we cannot perform the service within a reasonable time, we can cancel it and if we do we will refund to you a fair and reasonable proportion of any payment you have made to us. Unenforceability – if a Court or other body says that any part of these T&Cs is unenforceable, the rest of them will stand.Notices – if either you or we need to give formal notice to the other it must be done by email to the address that each of us gives to the other from time to time.Entire Agreement – these T&Cs contain the entire understanding between us.
Definitions
Account means the account you open with us when you want to use the services we offer
Consumer means the Consumer Contracts (Information, Cancellation and Additional
Legislation Charges) Regulations 2013.
Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Site.
Credit means the credit associated with our Introduce-a-Friend Scheme.
Gift Certificate means the voucher you buy from us enabling another to obtain goods or services from us
Goods means any goods or products you purchase from us.
System means the communications and other system or systems we use in connection with the Site.
T&Cs means these terms and conditions.
User means any person, firm or company using the Site for any purpose.
